Refund policy

Refund Policy**

Every piece is made to order just for you — printed, framed, and finished after you place your order.

Damaged, defective, or incorrect items: If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with your order number and photos of the issue. We'll make it right with a reprint or a full refund — your choice.

Personalized items: Personalized prints are final sale and can't be returned or refunded, since each one is made uniquely for you. If your personalized item arrives damaged or with an error on our part, the damaged-item promise above still applies.

Change of mind: Because each piece is produced to order, we can't accept returns for change of mind.

To start a claim, email hello@solenneart.com with your order number.